Fuck sake. Their bureaucracy is rubbish. My 6 year old needs 6 weekly infusions for IBD and the amount of times I have to phone them up to find out when the next one is only to find out it's 4 days and the letter went missing.

i’m meant to get botox every 12 weeks for my migraines, and for the last two years it’s been on average 34.5 days late because they have one - one! - semi retired nurse (who actually TRIED to retire, but had to come back) doing the injections for the entire county