I received a letter of apology. It's a start. Two things though. I should emphasize that the term 'hearing-impaired' is not accepted in the Deaf community. 'Deaf' and 'Hard-of-Hearing' are the preferred terms. It's not just a form of communication; ASL, BSL, AUSLAN and more are real languages.

P.S. this: "It's not just a form of communication; ASL, BSL, AUSLAN and more are real languages"!! Shout it from the rooftops! In my Japanese sociolinguistics class, we do a unit on Japanese Sign Language, which I start w the basics of signed languages. 1/

If they, or anyone, wants to help Deaf children facing delays in communication skills, give them the same access to a first language that hearing children get, BY SIGNING with them. Sorry, I'm not yelling at you @banjosworld.bsky.social, just yelling into the void at this company....