I will make two comments: 1. Yeah Mage 2. I wish my players were half as conscientious. Good for you and your players.

It's absolutely wild to me that in six years of GMing, these are the first players I've ever had who have been mature or just decent people enough to respond to "guys, I need you to work with me on x thing on your end to keep the game going" with "we're sorry, we'll make it right and work it out."