HACK: The things only started working when I started asking the name of each person I talked to, writing down their name and telling each next person I talked who I talked to last and what they said & on what date. This was not a comfortable thing to do it felt very ... peevish... but, if you […]

@futurebird you basically have to play middle management from the outside and it’s _exhausting_ but effective. Even if I’m not likely to need it later I note down the phone answerer’s name, at the very least ending the call with “Thanks, <name>” is good for rapport.

This took THREE YEARS.