Oncology office asst from hell to my sister tells her she will get her second set of leave forms to her the next day. As her chemo is getting set up the next day, my sis goes to collect the forms. Asst stonewalls her, says, "I gave those to you yesterday. '

My sis comes back, trembling, on the verge of tears. I go back up to the desk, say calmly. "I am ______'s sister. I pull up the photo of the form. This is not what she received yesterday. We got only the ______ form. I was there."