The lack of support, circling endlessly to find out answers. This rang so true to this feeling of helplessness we confront when we need help: I know it from the medical field, my colleague today told me about her temporary housing, job searches, applying for benefits ... /2

We all just want to call someone and they say "oh OK let me check this and fix it for you" clickety clickaty. Instead we can't find direct numbers or emails, are stuck in mainly awful musical queues interrupted by "your call is important to us" while our personal world is collapsing around us /3