We've been chatting in the replies about just this, but with the maturity data calculated using staff ratings and reviews

We've been doing this as 'capability mapping' and it has been one of those beautiful Miro boards that describes reality for about 2 seconds before slipping out of date. Plus, you get to enjoy people making big complaints when their skills are described as "low".

Oh love that, yep. Maybe it becomes an overall annual audit of administrative burden. (Although that would mean not cutting it just by services but also spotting gaps and frictions between them.) Or maybe it’s part of a suite of ways to assess where we’re at and prioritise.