Regarding people mad at Bluesky for not putting out a statement about the surge of bigot accounts: a key of crisis management is that you would rather have people say “why did it take so long to say that” instead of “how could you say something so offensive and stupid.”

They need a comms director, stat. I’m available and very experienced, if they’re interested, and I almost never show up to work drunk.

Surely a middle ground is possible, some acknowledgement of the upset that says a more considered response is being composed?

Given what I’ve seen from people on here, this may actually be a scenario where fixing the problem and not saying anything is the best option.

yes but you *also* need to say "We are aware of the problem and are working on it" in some fashion, source I have done incident management my entire career

While I don’t know Bluesky’s eventual answer, an *awful* lot of businesses take a “Why not both?” approach.

The Scylla and Charybdis of crisis management: not letting a one-day crisis become a two-day crisis vs. not rushing what could be a two-day crisis into a much bigger catastrophe

That's fair. I'm pretty new here so I'm not sure how to gauge these growing pains for the platform(protocol?). Here's to hoping they really do address it and do so in a smart and productive way ¯⁠\⁠_⁠(⁠ツ⁠)⁠_⁠/⁠¯