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Shroom
@shro.me
Generic internet mushroom y.at/🦋⌛️⌛️⌛️🌪️
8 followers10 following56 posts
Sshro.me

natwest is officially aids So it turns out the declined transactions from yesterday were very intentional (they have blacklisted Spocket for no good reason), and they have dropped an unmatched line through the support number

First part of a screenshot of a phone call from memory.

Call connects after 8 minutes of queue time and annoying authentication
Agent Hi. What are you calling about today?
Me A transaction was declined on my card yesterday. I was told it might work today, and it didn’t. The transaction should be SPOCKET and it should cost 78p.
Agent after checking The transaction was not declined- awkward, 10 second pause
Me Righ-
Agent Are you still there?
Me Yes.
Agent It was not declined for fraud. It’s because our bank and other banks- we have blacklisted this company.
Me Right, so I’m meant to just not pay them?
Agent practically speaking over me Yes- do not pay this company-
Me So my money’s being held hostage and there’s nothing you can do and I’m being told to just not pay. That’s brilliant. Great to know.
Second part of a screenshot of a phone call transcript from memory.

5 second pause
Agent transcending the fucking telephone quality barrier and speaking with incredible clarity The attitude is uncalled for.
10 second pause as I try to process what’s just happened, and realise this is hopeless
Me Alright. Thank you.
Agent hangs up without another word
1

Sshro.me

I don’t think it’s immediately obvious how insensitive this was. I’ve not been personally affected by it and I’m more than fine, but let’s take it for what it is - they’re holding my money hostage and then unprofessionally calling out my ‘attitude’. That was… uncalled for, for lack of better words.

1
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S
Shroom
@shro.me
Generic internet mushroom y.at/🦋⌛️⌛️⌛️🌪️
8 followers10 following56 posts