This question about whether "don't feed the trolls" is a good strategy is an interesting one. It makes me wonder if there are certain types of trolls that shouldn't be fed and others that have to be responded to. If so, what are those differences?
With the caveat that every platform is a bit different and it depends how algorithms are structured, there's some decent evidence to suggest that being mean to trolls is a more effective strategy. arxiv.org/abs/1803.03697
Users organize themselves into communities on web platforms. These communities can interact with one another, often leading to conflicts and toxic interactions. However, little is known about the...
I'm glad I didn't say I was going to live post this, since I have failed to do that. Too much good stuff to keep up with!