We had a case here where Air Canada had deployed a bot to answer customer service questions and, of course, it gave some customers false information. Air Canada argued in court that they were not responsible for that guidance. Thankfully, the court disagreed. arstechnica.com/tech-policy/...

Air Canada must honor refund policy invented by airline’s chatbot

Air Canada appears to have quietly killed its costly chatbot support.

"Air Canada has appeared to kill its costly chatbot support." costly indeed