bureaucratic processes that are so far from being fit-for-purpose that it takes months and tens to hundreds of emails to resolve simple problems. Academics acting as a single conduit of information while admin teams are repeatedly redesigned so they don't have a single point of failure, yet still >

constantly fail because admin staff have to work within constraints that are contrary to getting the effing job done. Senior 'leaders' who circle the caravans while shrugging their shoulders and clutching their pearls around finance in the shit show they've created around marketised UK higher ed. >