I'm seeing a lot of this. New toy, don't know what to do with it because the mindset and skills of the people handling it haven't changed. It amounts to a total overhaul of business processes and refresh of training, just to figure out how to use the new product.

Yes, and in the worse cases I'm seeing decision making (albeit at a low level) outsourced to big tech. The piece warns of vendor lock in, and a notable aspect of this is that the cost of in-sourcing decision making back to a human would reverse the cost savings made by using AI.