“When [a client is] onboarding [to new community software during the] initial year or two, they don’t care about their data export. It’s at the end. That’s a long-term reputational issue about how people talk about their experiences. We saw that with [community software] competitors. ...
![“When [a client is] onboarding [to new community software during the] initial year or two, they don’t care about their data export. It’s at the end. That’s a long-term reputational issue about how people talk about their experiences. We saw that with [community software] competitors. We had some trouble with a couple of competitors in trying to get the data from them and spent way more hours than particular customers were worth – just on principle, honestly – getting the data out for them because we were so personally offended. At least I was.” -Lincoln Russell, Vice President of Engineering, uConnect; Former Director of Engineering, Vanilla Forums](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreifbnhl3bgoea2ulbgqbuv2lonilpdqlco5atu5ylutozolt6iz27u@jpeg)
“... We had some trouble with a couple of competitors in trying to get the data from them and spent way more hours than particular customers were worth – just on principle, honestly – getting the data out for them because we were so personally offended. At least I was.” -Lincoln Russell
When private equity buys online community platforms, who wins? What about if those platforms were built on open source software? Does the company continue to be a good citizen of the open source commu...