Today marks 9 years that Karn Broad, Community Signal's producer, has been working on the show. We wouldn't have a show without him! Thank you for all of your contributions over the years, Karn.

"People don't think about you if you're getting your job right" is how Community Signal's producer, Karn Broad, talks about the work of sound engineering. This is often true for community management, too. ▶️ www.communitysignal.com/the-making-o...

“... There might be times when they need to take a step back from other people’s sadness. I want to be very careful to set up a way where there’s enough of them and also they feel supported enough ... that they don’t find the role too much for them.” -Priscilla McClay

90%+ of Members Felt Less Alone After Joining This Community

Sue Ryder, a well-known charity in the UK, provides support for end of life care and bereavement. In 2015, after more than 60 years of operation, they launched an online community. For a majority of ...

“One of the things I really need to think through is how do we make sure that anyone who’s in our superuser or volunteer program doesn’t feel obligated to do too much or to just have to give and not take as it were, or to feel overwhelmed by the task of supporting others. ...

“Is this person helping the community or hurting the community? If they’re hurting the community, can you define what it is that they are doing that hurts the community? [Is it] written into the community guidelines?” – @wesley83.bsky.socialwww.communitysignal.com/fostering-in...

“... They didn’t come talk to me. They came and talked to each other.” -Adam Zawel ▶️ www.communitysignal.com/building-exe...

Building Executive-to-Executive Online Communities

A lot of value can be found for executives within an online community of their peers. But how can you get them make time to participate, and to let their guard down enough to actually share meaningful...

“[When I started building INmobile,] I didn’t know anything about running an online community. I was pulled from Yankee Group where I was a wireless industry expert, to run this community, because I was a knowledge expert. The idea was they’ll come talk to me. ...

“... And I feel like [vBulletin] didn’t listen to what the developers were needing but other platforms were, and it wasn’t even a hard decision for a lot of people [to leave them].” -Mike Creuzer

A Forums-Focused Digital Agency

Audentio, the parent of ThemeHouse, is a forums-focused digital agency, with high profile clients like AVForums, Mac Rumors and Android Forums. There aren't too many (any?) agencies focused this serio...

“... And the developers are what make your community sustainable and powerful and a place where people will sometimes come to your platform just because of these certain features and tools. ...

“[At some point, vBulletin wasn’t giving developers] the tools that they need. That’s the thing a lot of software companies forget. Who do you have to make happy first? The developers and the designers. ... The developers are the ones who actually go out there and build those tools. ...