Today marks 9 years that Karn Broad, Community Signal's producer, has been working on the show. We wouldn't have a show without him! Thank you for all of your contributions over the years, Karn.
"People don't think about you if you're getting your job right" is how Community Signal's producer, Karn Broad, talks about the work of sound engineering. This is often true for community management, too. âśď¸ www.communitysignal.com/the-making-o...
âOne of the things I really need to think through is how do we make sure that anyone whoâs in our superuser or volunteer program doesnât feel obligated to do too much or to just have to give and not take as it were, or to feel overwhelmed by the task of supporting others. ...
âIs this person helping the community or hurting the community? If theyâre hurting the community, can you define what it is that they are doing that hurts the community? [Is it] written into the community guidelines?â â @wesley83.bsky.socialwww.communitysignal.com/fostering-in...
![âIs this person helping the community or hurting the community? If theyâre hurting the community, can you define what it is that they are doing that hurts the community? [Is it] written into the community guidelines?â âWesley Faulkner, Former Senior Community Manager, NAMER, Amazon Web Services](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreiayiw6epedmcmohnnswi7ma23e3xofomwru4gruvxcyxehi3jnmlu@jpeg)
â[When I started building INmobile,] I didnât know anything about running an online community. I was pulled from Yankee Group where I was a wireless industry expert, to run this community, because I was a knowledge expert. The idea was theyâll come talk to me. ...
![â[When I started building INmobile,] I didnât know anything about running an online community. I was pulled from Yankee Group where I was a wireless industry expert, to run this community, because I was a knowledge expert. The idea was theyâll come talk to me. They didnât come talk to me. They came and talked to each other.â -Adam Zawel, Community Program Leadership, Georgian](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreiha45htw6l34t677fdbyvqvmhan7qprs4xzfukt5qjd4rhbkm4ktq@jpeg)
â[At some point, vBulletin wasnât giving developers] the tools that they need. Thatâs the thing a lot of software companies forget. Who do you have to make happy first? The developers and the designers. ... The developers are the ones who actually go out there and build those tools. ...
![â[At some point, vBulletin wasnât giving developers] the tools that they need. Thatâs the thing a lot of software companies forget. Who do you have to make happy first? The developers and the designers. ... The developers are the ones who actually go out there and build those tools. And the developers are what make your community sustainable and powerful and a place where people will sometimes come to your platform just because of these certain features and tools. And I feel like [vBulletin] didnât listen to what the developers were needing but other platforms were, and it wasnât even a hard decision for a lot of people [to leave them].â -Mike Creuzer, Chief Executive Officer, Audentio](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreigzc5vw4zousc2kfobs63etda2c3ksbnuhvnloi3n2jlpakh3ve6u@jpeg)
â[If youâre worried about starting a community in a crowded niche,] go to your regular supermarket and see how many soft drinks there are. You can look at the same for communities, how many communities for kittens are there? ...
![â[If youâre worried about starting a community in a crowded niche,] go to your regular supermarket and see how many soft drinks there are. You can look at the same for communities, how many communities for kittens are there? Iâm sure you can make a new community for kittens that is very relevant to the people that you invite. Itâs all about finding your niche. Finding something thatâs relevant to people. Finding those couple of people around you that find it relevant so youâre not on your own. Thereâs always a place to start something new. You just have to do it really well.â -Kirsten Wagenaar, Community Consultant and Trainer, Sense of Community](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreiegil672scyatjyi7gvhi6jnwipb27fttxzb4o67tdqgz5s3ashuq@jpeg)
â[When I joined CustomMade,] there was no code of conduct, in terms of how to act on the platform. Rather than send them down from the mountain top, I created a process where the makers themselves created those rules. ...
![â[When I joined CustomMade,] there was no code of conduct, in terms of how to act on the platform. Rather than send them down from the mountain top, I created a process where the makers themselves created those rules. There were some emails. There were some surveys. Some of the more experienced makers, I spoke with them on the phone personally. We basically got feedback on what we thought should be part of that code of conduct. It came from them, not from us.â -Dave Cayem, Head of Forum Moderation, TripAdvisor; Formerly Delphi Forums, CustomMade, Booster](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreigopnr6hkg2j22ioxysjavbinzfmojhqsvevau6ulrhvyv3kryrtu@jpeg)
âDuring the Black Lives Matter protests ⌠Iâm really paraphrasing here but [a prominent white man in the community industry] effectively said community is going to be the solution to discrimination such as racism. ...
![âDuring the Black Lives Matter protests ⌠Iâm really paraphrasing here but [a prominent white man in the community industry] effectively said community is going to be the solution to discrimination such as racism. I actually just responded to him and said, âItâs also the thing thatâs currently perpetuating it.â Itâs part of the problem, because community [is] effectively groups. The most extreme example is the KKK meets up every week. Thatâs a community. There are absolutely extreme right-wing versions of communities that exist. Just because we donât acknowledge them or may not see them in our everyday lives, they are still communities. We have to understand the power that community has ââ good or bad.â âFaisa Mohamed, Co-Founder, Somalis in Tech; Formerly Global Technical Community Manager, Bumble Inc.](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreid6y3f4kdrwuet3xjkyudeczif7mx54cl4yzlndw2iirapnae2bnu@jpeg)
âIf you would send me into the desert with one metric to rule them all, [active members] would be the one. How many members do you have, and do they keep coming back? Are they active? Do you manage to draw more people? If that number goes down, thereâs something wrong. ...
![âIf you would send me into the desert with one metric to rule them all, [active members] would be the one. How many members do you have, and do they keep coming back? Are they active? Do you manage to draw more people? If that number goes down, thereâs something wrong. The problem is, itâs a bit of a lagging metric, so itâs probably that something went wrong a couple months ago. But still, itâs a very, very strong indicator that something is amiss, or if it keeps rising, itâs a very strong indicator that something is going well.â -Bas van Leeuwen, Customer Success Manager, Discourse](https://cdn.bsky.app/img/feed_fullsize/plain/did:plc:qqwoski3y6lg4mmf267uk7av/bafkreidpe6dkyisdjos4l7viapzjm66e53avmn5pblbkslcj6iiiu5wc3y@jpeg)