By lift, I don’t mean increase 😝 Our regulatory systems, unlike our policy and service delivery systems, create change management burdens on regulated parties and users. They do this to shape a market or reduce harm. The problem is they are not set-and-forget systems.

That’s a problem because many of the assumptions about change and behaviour embedded in our systems are old-school normative. Also, many of the systems are paper-based or run on excel spreadsheets. Finally, many of the systems are user-pays, with risk-exacerbators free-riding on users.