Being the parent of an injured child forced me to reconsider how a service designed equates to a service experienced. Here’s my impressions on the collision of time, infrastructure, and identity across my unexpected summer healthcare journey. #servicedesignwww.linkedin.com/pulse/five-i...

Five impressions from an unexpected healthcare service journey

"We seek to re-center the ways in which time and infrastructure interact, to illuminate the texture of this web so crisscrossed with great divides that in literature and popular myth, the whole border...