Hereâs a simple test for whether a multi-million dollar RFP for a big custom software project will succeed: Does it have dozens of pages of requirements about what features the vendor âshallâ add to the software? Youâre fucked. It has already failed, you just donât know it yet.
"Decommissioning could be understood as a process of service improvement, driven by a search for better outcomes for the public." Rereading the 2012 NESTA The Art of Exit paper, enjoying the insights on how we say goodbye to services that may no longer be required. www.nesta.org.uk/blog/the-art...
The Art of Exit: Tackling the challenge of decommissioning in public services
Bike lanes. Who knew they were responsible for so many of our problemsâŠ? đ Sad this form of satire needs to exist in our modern world; enjoy it nonetheless. www.theglobeandmail.com/drive/cultur...
If we do not eliminate the inarguably fastest way to get around every major city then we will find ourselves trapped inside a prison of bike lanes
Digital credentials for government services is a fascinating space right now. My talented colleague Steve Ly recently wrote a piece introducing the concept following credential work we've done in the BC justice sector, using BC's digital trust infrastructure: oxd.com/insights/est...
Learn how we can help your organization or government implement verifiable credentials and take a step toward a more secure digital future.
The kindle version of Platformland is now available in the UK. Amazon appears to be offering a discount on it, so this might be the best time to grab a copy! www.amazon.co.uk/dp/B0DHW9VFTS
Platformland: An Anatomy of Next-Generation Public Services eBook : Pope, Richard: Amazon.co.uk: Kindle Store
I don't think Schön used the expression, but the phenomena he's describing I think became known as ontological (in)security (Laing, Giddens, Goffman, Butler, etc.): annettemarkham.com/2021/01/a-br...
ontological security is a sense of stability that emerges in response to the need to experience oneself as a whole, continuous person in time rather than constantly changing.
I found Donald Schönâs Reith Lecture from 1970 (Beyond the Stable State) to be another contemporary reflection on the shock of the future. And thx to the BBC you can listen to it: www.tumblr.com/gordonr/6397...
With an English mum of likely the same era, I still find shorthand notes scrawled on the calendar at home when I visit. I still perceive it as a superpower, along her ability to type 110wpm error free on an IBM selectric typewriter, kept company by a lonely, unused bottle of Liquid Paper.
Being the parent of an injured child forced me to reconsider how a service designed equates to a service experienced. Hereâs my impressions on the collision of time, infrastructure, and identity across my unexpected summer healthcare journey. #servicedesignwww.linkedin.com/pulse/five-i...
"We seek to re-center the ways in which time and infrastructure interact, to illuminate the texture of this web so crisscrossed with great divides that in literature and popular myth, the whole border...