What examples do you have of organizations that take a holistic approach to their services? 🤔 5/5

This brings me back to intentionality: rather than have built layers of failure recovery mechanisms, are organizations invested in understanding the user needs and their implications and updating (or retiring) their #services? 4/

The UK government spends 80% of its budget to run services, in which a staggering 60% is allocated to service failure!!! 💸 And this is not only in the public sector; the private sector presents similar numbers. 3/

The examples discuss bad-designed services and how they affect not only the user but also the company running them and, ultimately, society as a whole. 2/

💭 Did you ever have similar conversations? What was your reaction to those? #selfmanagement#trust#agile#opensystems#control#purpose#businessagility

And they perform better than their peers, have a humane approach to work, and can leverage technology without people being a cog on a big machine.

🎯 This type of company environment is not a fairy tale or only works for smaller companies. There are examples of companies in different industries and sizes that push the decision on where the information is.

🌱 If we want teams to self-manage, companies must create a trustworthy environment where teams are valued for their effectiveness and the information is easily accessible for decision-making. Local decision-making!

🤖 As my good friend Trond says: "This is the mechanical view of social structures, and then expect people to self-manage". It doesn't work.

We chose where to eat, where to go for vacations, and where to have leisure. Or even decisions like having a mortgage to buy a house, which is a long-term relationship with a bank.