(...) 1) It's under a 1 year warranty. If they're unwilling to fix it without a factory reset, do you think there's any chance I can get a refund? If I'm going to have to treat this like a new laptop I'd rather just have a new laptop. Probably not though, right? (...)

(...) 2) Either way, since I've just been round the houses and on hold for 90 minutes my current mood with this laptop is at: *raging fury*, so if/when I do replace this, what's good? I'd like something with on-screen stylus support, nice and fast but doesn't need to run games.