Any tips for people who feel burnout brewing? Iām frustrated at lack of momentum, and backwards turns in public sector design- but so attached to the problem, and Iām convinced thereās enough smart and kind folk to do it. But starting to massively doubt myself, am I doing this all wrong?
This is the life that most carers live. Itās lonely, sad, depressing and desperate. The help available is minimal and costly. No one sees or cares about the struggles that carers face.
Iām trying to sleep. Iām so tired. But a voice says, āWhat time is it?ā. Itās half two, Mum, go to sleep northwestbylines.co.uk/business/bei...
A sombre insight into the exhausting and lonely daily reality of looking after a parent suffering from dementia
Something something Ai, something something innovation, something something bullshit.
Iām often asked āwhat is a service?ā, in my experience, as bad faith way to strangle conversations about cross-product/ dept. join up. Having something to point to & say services can be transactional permissions but *also* span years & be relational- particularly within welfare or health provision.
The Central Digital and Data Office is to create and publish a formal government-wide ā#Service definitionā focusing on the provision of outcomes for users. The organisation has unveiled plans to include the definition in #Governmentās #ServiceManual. Read more on the plans in this blog post. ā¤µ
The Central Digital and Data Office (CDDO) is introducing a cross-government definition of a service.
Layers of agents doing tasks no one wants to do is like a Kafka-esque bureaucratic nightmare. It offers almost no incentive to design away bad processes, but to hide them, creating unlimited "make work" that exhausts planetary resources, the only feature being that they're making someone money...
Can this be shouted out loud for the people at the back please?
After finishing his book 'Resisting AI', I was excited when Dan McQuillan agreed to write an essay as part of @jrf-uk.bsky.socialwww.jrf.org.uk/ai-for-publi...
AI seems to offer many benefits to public policymaking, but it can't address the tricky structural issues that impede actual change.
Having spent the last few weeks kneedeep in a project that looks at the links between public technologies and productivity, I think the hill I will die on is that -- if anything is going to unlock people's time and ability to do more things -- it is *service design*, particularly for onboarding
Just like diet pills, the lure of quick fixes doesnāt actually fix root cause problems. Technology is an enabler - but most systemic solutions come from human and community connection - that takes hard graft. Current Ai obsession in welfare provision is like diet pills whilst quaffing Big Macs.