It’s 2024! You can dial in!

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You should go for it! It’s a sign!

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I couldn’t believe the condition of this car. They do not make this easy, at all. If you pay a Shipping Fee & don’t reject the car upon inspection/delivery, you’re SOL on getting a refund on that $$$. So really, beware. Read the fine print. Inspect the car as long as you need to with the Advocate.

I had an appointment with a #SilverRock mechanic, but didn’t even make it there because of my basic inspection. My brothers do a lot of their own auto repair, and I know a lot about the maintenance of vehicles and do a lot of repairs myself. They expect consumers to be uninformed (sadly, most are).

Believe what you read on #Reddit#Carvana#SilverRocksilverrockhelp.com/map/customer

One of the Advocates told me the guys in the back were having a hard day and they were sorry. Are you serious? Before the car was transported, the inspection report says the car was detailed. This goes beyond the guys in the back, who could have also checked the car before pickup.

Their 150 point inspection? I doubt it happened at all, outside of replacing a tire or two. Claims the car was detailed and fluids were topped off, which was untrue. Air filter was filthy, crevices under the hood were full of leaves and dirt. I have video of all this.

Couldn’t believe how filthy the car was. There were cobwebs in the trunk hatch, between the seats, and trash in the door cubbies. Hand prints and oils on the seats. Undisclosed scratches and stains around the emergency brake and cup holders.

Also, #Carvana Customer Service claims that my payment hadn’t cleared yet. BS. It was debited from my account the same day I bought the vehicle. They told me they couldn’t process a refund until it cleared. It takes them several days to process a refund, and you have to call them.

#Carvana#SilverRock 24 - 48 hours later to follow up with them. WHAT? I just bought this car. Why am I following up? They should be calling ME.