“... It keeps their focus on their health and on getting better.” –Denzil Coleman ▶️ www.communitysignal.com/how-teleheal...

How Telehealth Provides More Efficient Healthcare for Patients and Providers - and the Role Online Communities Can Play

How did the pandemic impact your relationships with your healthcare providers? Did telehealth enable you to continue seeing or connecting with your providers to receive the care that you needed? In th...

“A lot of times, you may give an intervention or a plan of care in which the patient is not fully engaged. Having them as part of one of these [online] communities where they feel supported, encouraged to take part and advocate for their own care, and share experiences, it keeps them engaged. ...

▶️ www.communitysignal.com/when-open-so...

When Open Source Community Software is Bought by Private Equity

When private equity buys online community platforms, who wins? What about if those platforms were built on open source software? Does the company continue to be a good citizen of the open source commu...

“In the [community software] sales process, you identify stakeholders – people that are decision makers. A lot of the time they weren’t a community manager. ... It was a director of technology, it was a CEO, or other positions, and that warps your roadmap.” -Lincoln Russell

“... We had some trouble with a couple of competitors in trying to get the data from them and spent way more hours than particular customers were worth – just on principle, honestly – getting the data out for them because we were so personally offended. At least I was.” -Lincoln Russell

When Open Source Community Software is Bought by Private Equity

When private equity buys online community platforms, who wins? What about if those platforms were built on open source software? Does the company continue to be a good citizen of the open source commu...

“When [a client is] onboarding [to new community software during the] initial year or two, they don’t care about their data export. It’s at the end. That’s a long-term reputational issue about how people talk about their experiences. We saw that with [community software] competitors. ...

“The first question you should ask a [community software] vendor is: How easy is it to leave you? It’s not a fun question to ask, but the answer is crucial to me. It’s a deal-breaker question.” - @patrickokeefe.bsky.socialwww.communitysignal.com/when-open-so...

Listen to the 2017 episode with Kim: www.communitysignal.com/facebooks-wa...

Facebook's Wake-Up Call for Jive and Enterprise Social Networks

Six and a half years ago, Kim England, global community director at multinational publishing and education company Pearson, led the company's transition from a disjointed collection of more than 130 i...

What is ironic is that, in the 7 years since, Jive was passed to a different parent in the same equity group, and Facebook has announced that Workplace will end as a product in 2026. Who's better off? Most likely, it's not community managers, association managers, or employee communications pros.

Back in 2017, our conversation with Kim England-Godber focused on consolidation in the enterprise social network space, right after Jive Software was purchased by Aurea Software. Workplace by Facebook was a new product and potentially one that could push the incumbents to innovate. Hence this quote.